Frequently Asked Questions


How do I refer myself for counselling/therapy?

Please feel free to contact me directly via email, phone or using the contact form.  If you would like to book a session, please complete the self-referral form.

I offer a free 15 minute consultation to talk through therapy goals, ask any questions, and to make sure my approach is suitable for your needs.

Can someone else refer me on my behalf?

If you are over the age of 16, you will need to refer yourself directly, due to confidentiality laws.  I will not be able to share any details about your therapy or appointments with anyone apart from yourself. Teenagers/children under the age of 16 can be referred by their allocated parent/guardian, with ongoing appointments arranged via the parent/guardian.

How long does a counselling/therapy session last?

Each session is usually 50 minutes.

What is your cancellation policy?

I understand that life happens, and appointments can be missed. I endeavour to be as flexible as possible with scheduling appointments.  Please let me know via text or phone call if unable to attend, and I will do my best to reschedule if for good reason.  I ask for 48hrs notice to reschedule appointments, if possible.  I may charge £20 for non-attended sessions with no notice, and if two sessions are missed, I may not be able to schedule further appointments. 

If in the rare instance I need to cancel an appointment, I will endeavour to reschedule with you for a convenient time as soon as is possible.

With remote sessions, if repeated technical or poor signal issues occur, or if the client is driving or not in a private location, the session may need to be rescheduled.

Is there free parking nearby?

There are various car parks nearby requiring payment for the duration of your stay.  Free parking may be available nearby at Tesco (5 minute walk away) for up to 3 hours (subject to change, please check the signage).  Please see the Contact page for information around getting here.

What do I need to do for telephone counselling?

For telephone counselling to be practical, please make sure you are not driving, have good phone signal and a charged phone, and a private quiet space to talk where you feel safe without being overheard and with no other people or children present.

What if I need support between sessions/out of hours?

Between sessions, please consider speaking to your GP if you feel overwhelmed, or reaching out to your support network.  If unable to cope please call 999 or NHS 111 or go to your A&E department.  Please check whether you may have access to a 24/7 EAP helpline via your employee assistance programme, or the Samaritans helpline is 24/7 on: 116 123. 

Are guide dogs welcome? Can I bring my emotional support animal?

All guide dogs are more than welcome, and so are emotional support animals.